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Deepti Deepak, founder and CEO, Appto, says, “Our mission is to improve patient engagement with care providers at reduced time and cost.” Appto offers both doctor and patient-centric applications. By doing so, the company not only minimizes a doctor’s time to update patient information in an electronic medical record (EMR) but also helps patients easily schedule or manage appointments with care providers. Additionally, Appto’s patient-centric application also provides intensive care management tools for users to monitor their own chronic health conditions with ease.
When it comes to patient coordination, Deepti notes that phone calls are the most distinct medium of communication.
Additionally, Appto also provides a communication portal for healthcare providers that improve the internal communication between nurses and doctors. Some of its unique features are managing appointment and staff scheduling automatically, managing patient discharge from hospitals, sending appointment reminders, analyzing patient communication to improve the patient care, and facilitating after-hour patient calls. The portal can also utilize its mass campaign feature to create custom reminders, updates, and promotions for targeted patients.
Sumathi Vatsamanu, co-founder and COO of Appto recalls how one of her clients started using Appto to enhance the patient coordination system. “The provider served around 80 patients a day, many of them with chronic health issues,” she states. On an average, the care provider was spending about 10 minutes on each patient just to schedule an appointment on the call. This time-consuming process was also causing the provider to miss multiple patient calls. Using Appto, they could automate the appointment scheduling process and thereby drastically reduce the time taken to attend to each request. Also, by sending automated text reminders to patients, the care provider cut down on “patient no-show” by 80 percent.
Another important aspect of Appto is its referral system, allowing seamless transition between different specialties and healthcare centers. Deepti mentions, “Most of the referral systems in the market are not quite user-friendly when it comes to integrating the system with EMR.” Appto’s simple-to-use referral module overcomes these complexities. The application seamlessly integrates with a provider’s existing appointment and patient reminder system to facilitate superior patient-care experiences. Patients can view their referral path, medication, lab results and follow-ups. Using Appto’s patient-centric app called ‘HealthPass’.
Appto envisions creating a highly structured healthcare ecosystem and reduce insurance burden on insurance companies, healthcare providers and patients with the help of its solutions, and in line that, the company is working on improving its platform by leveraging AI and machine learning capabilities. In the future, Deepti asserts, “We want to see Appto as an essential layer above every EMR system to automate the communication channels and provide a seamless healthcare experience.”