Sundar Kannan, CEO “The single biggest problem in communication is the illusion that it has taken place.”
—George Bernard Shaw
According to Sundar Kannan, tech visionary and the CEO of KanTime Software, this quote all too well defines the reality of the post-acute care continuum. “Pick up any news article related to Post Acute Care, and you may find a headline that features ‘value-based care,’ ‘reimbursement patterns,’ ‘payer challenges,’ or ‘regulatory requirements while bemoaning the progressive deterioration of care continuity,” says Kannan. Home health agencies and other entities in the post-acute healthcare landscape have been struggling to comply with the ever-changing clinical regulations along with managing operational workflows and financial requirements. These healthcare providers also require a standardization, which can be implemented to teach and train their staff in order to provide better care to the patients. Accentuating the problem are the fractured and incongruous EMR systems supporting the various business lines with Post-Acute Care. Many technology solutions are focused on a single business line, like Home Health or Hospice, but whose technology is munged together from multiple business consolidations or acquisitions. From within this fractured and disjointed framework, system priorities are then redirected to give priority to every changing payer demand and regulatory requirement. “These EMR systems within Post-Acute today often don’t communicate well within themselves, much less between business lines of the continuum, like hospitals, emergency departments, home health, hospice or skilled nursing facilities,” adds Kannan. It is here that a Texas-based company brings an appropriate solution— KanTime software—to address such challenges efficiently.
A cloud-based agency management software, KanTime supports the entire continuum of care, including home health, pediatrics, and hospices, helping them assure quality care to patients. Known industry-wide as a leader in EMR solution technology, the company provides scalable solutions for all lines of home healthcare and hospice business, including adult care, pediatric care, private duty skilled and unskilled, and hospice. KanTime currently offers EMR solutions to agencies of all kinds, including single branch, multi-branch, multi-state, and multi-business. KanTime facilitates all payer types across post-acute—including Medicare, managed care, VA, private insurance, ACOs, and long-term care. “At KanTime, we’re bringing the world’s best technology minds together to build a platform that keeps the patient, their needs, their care, and their data at the center of the continuum of care model and therefore at the center of our technology,” mentions Kannan. The idea of a continuum of care supported by seamless access to patient static information amid the technology providers in post-acute care is only a vision, but according to Kannan, “it’s a vision worth pursuing.”
Manage. Measure. Analyze.
Over the years, software vendors seemed to have progressively changed their worldview of the industry away from a patient-centric experience.
At KanTime, we’re bringing the world’s best technology minds together to build a platform that keeps the patient, their needs, their care, and their data at the center of the continuum of care mode
Kannan informs, “Listen in to conversations in boardrooms, conference calls, and consortiums across post-acute care, and you may hear a return to the neglected primacy of patient experience, patient navigation, patient satisfaction, and patient as a priority.” That’s not just a mandate for agencies to redirect their thinking; it’s also a mandate for EMR solution providers to align technology with them. Technology visionaries in post-acute will be working to put the patient experience at the top of the priority list. Agencies that reprioritize patient experience will also want to manage, measure, and analyze efforts at achieving success. So, who and what will they be measuring? “Everything,” according to Kannan. Metrics measuring is the one thing technology has always done well. But now, with the advent of passive, yet interactive information gathering coupled with responsive, dynamic—or artificial if you prefer— intelligence, solution providers will be able to gather and deliver valuable analytics almost instantaneously. “When the platform architecture is technologically advanced, engineered to be fundamentally sound and seamlessly constructed, the ability to add and scale is nearly effortless. KanTime’s technology challenges the world-leading technology platforms from companies like eBay and Cisco— where our new CTO, Satheesh Kumar’s is coming from. Some post-acute EMR solution providers find themselves in an antiquated class,” states Kannan.
The software proves significant for post-acute care providers in terms of streamlining their workflows and being compliant with clinical regulations to ensure that they focus more on patient care than other operational challenges. “The heart of the home healthcare industry lies in the perfect delivery of services to the patients. Our platform guides clients to stay HIPAA-compliant, reduce extra costs, and provide quality care to patients,” says Kenny Hawthorne, SVP at Kanrad Technologies. Designed from the ground up, KanTime automates all the workflows of home health agencies, which include referral and intake, scheduling patient appointments, and data analytics. Founded on two business principles that drive KanTime’s engineering framework: “Do it Right the First Time,” and “Management by Exception,” KanTime is already positioned well to capture and deliver these types of AI technologies to empower agencies to be flawlessly compliant while delivering unmatched care and ROI.
How “Better” Happens?
The “do it right the first time” principle allows an agency’s staff to gather all the important documents of patients, check for factual errors, and submit them in time. The built-in dynamic intelligence of the software ensures that healthcare agencies are compliant with all state and federal regulations. The other core principle of the company—manage by exception—is illustrated by powerful dashboards for clinicians, which allow them to view all the tasks to be prioritized and completed. The customized role-based dashboards with widgets provide actionable alerts to the users so that they can perform their duties along with monitoring the agency’s operations. The secret sauce of KanTime’s efficiency is a simple commitment toward addressing the key challenges associated with clinicians’ performance and relieving them of all burdens.
Kanrad Technologies is dedicated to providing data analytics required to make more informed decisions. The company’s data science tool serves entities operating across various segments such as home health, hospice, managed care, and Medicare. Most importantly, it helps the post-acute care providers to obtain actionable data to manage the facilities and serve patients well.
"The heart of the home healthcare industry lies in the perfect delivery of services to the patients"
The KanTime software also provides performance indicators for the staff, which helps them get detailed insights into their daily activities. Additionally, KanTime’s support crew provides training to the agency staff to help them get acquainted with other features and functionalities of the software including cost analytics, clinical analytics, and velocity analytics. However, what differentiates the company in the industry is KanTime’s configurability, which makes it suitable for the business model of post-acute care agencies. “We want to empower the agencies, and thus, our software has been developed in such a way that it’s scalable for them,” adds Hawthorne.
Can Better get Better?
KanTime software recently launched their new marketing mantra, “KanTime—How Better Happens.” According to Kannan, “How Better Happens” doesn’t just refer to the prettier graphical user interfaces (GUIs) or fancier features that KanTime endows; better happens because KanTime is engineered by leveraging advanced technologies, and is built to deliver scalable, seamless performance directed toward patient care. “Software solutions acquired through acquisitions have an enormous challenge when trying to consolidate the disparate platforms,” says Kannan. “Older technologies tend to survive the consolidations and as a result, dominate the post-acute software space. That’s what makes KanTime so unique.”
Already touted as the technology frontrunner in home healthcare and hospice solutions, KanTime is poised to raise the bar again, having recently recruited Satheesh Kumar, one of Silicon Valley’s leading systems architects. Kumar is joining KanTime after spending the last ten years leading systems design, deployment, and support for both eBay and Cisco. He brings world-class experience and skills to KanTime’s already impressive development team.
Currently, KanTime is focused on enhancing its software and actively building specialty solutions for the unique requirements of its clients. The company maintains a large client base across 45 states and is planning to introduce another line of business. “KanTime will continue to build its portfolio of products organically, with a view to fully serving the entire post-acute continuum. We are also looking to invest in our hospice platform along with pediatric home health solutions to provide better services to post-acute care agencies,” says Hawthorn. They are en route to leading the way forward in facilitating the real and seamless sharing of static patient formation, when needed, between the various service providers within acute and post-acute, including home healthcare agencies, hospices, emergency departments, skilled nursing facilities, retirement facilities, transitional care programs, and social programs. “EMR solution providers may be in the best possible position to collaboratively facilitate the shared transfer of patient information. The dollars spent annually to capture and recapture the exact same information by multiple service providers along the post-acute continuum, is costing millions, if not hundreds of millions of dollars,” mentions Kannan. “If we put our collective minds to it, anything is possible.”