healthcaretechoutlook

Taylor Communications: Bridging Operational Gaps in Patient Engagement

 Mark O’Leary, President
During the last decade, providers have spent billions of dollars on Electronic Health Record (EHR) systems to redefine their care delivery networks and provide better care, improve patient satisfaction and boost patient engagement. However, this technology transition, “are marked by numerous gaps,” says Mark O’Leary, president of Taylor Communications.

Driven by a mission to eliminate these hurdles in healthcare technology and streamline and standardize communication across the continuum of care, Taylor Healthcare offers a broad portfolio of HIPAA-compliant solutions that establishes a foundation for safer and more cost-effective care.

For decades, Taylor Healthcare, part of Taylor Communications, has leveraged the latest technologies to streamline healthcare communication systems. “Our rich legacy has enabled us to understand operational setbacks systems may experience and introduce improved solutions,” O’Leary says.

While the digital revolution has taken the healthcare industry by storm, many providers still struggle with paper in their workflows. About 30 percent of content and workflow still remain outside EHRs, creating additional risk and operational inefficiency, O’Leary says.

SMARTworks® Clinical Enterprise is the platform for all of Taylor Healthcare‘s products. It enhances patient safety, improves patient satisfaction and streamlines care—resulting in more efficient and cost-effective work. Using SMARTworks® Clinical Enterprise, a healthcare system can transform its documentation process to enhance safety, efficiency, and control over sensitive patient data.

University Hospitals Elyria Medical Center (UH Elyria) increased its operational efficiency by using Taylor Healthcare’s clinical enterprise solution. "While its EHR automated various workflows, several paper-based processes remained outside the EHR–increasing costs and decreasing efficiency," O’Leary says. On the other hand, UH Elyria also needed to ensure that its registration and clinical forms were clearly identifiable and barcoded.

Our rich legacy has enabled us to understand operational setbacks systems may experience and introduce improved solutions


Employing SMARTworks® Clinical Enterprise allowed UH Elyria to improve patient safety by automating all patient-facing documentation processes. After deploying the solution, the hospital saved approximately 60 percent on its forms spends and 81 percent on labels spend.

Missing consent forms also provide gaps in care, O’Leary says. These missing forms frequently cause operating room delays and impede patient care and patient engagement. To improve patient safety, Taylor Healthcare digitized the process with iMedConsent™. This innovative approach to informed consent incorporates patients’ and physicians’ needs and experiences and provides a holistic picture of care that allows patients to make an informed decision.

The company’s newest innovation, its patented KLIC-Sign™ technology, allows patients to electronically sign healthcare documents using their own devices without creating new usernames and passwords or app installation. KLIC-Sign™ uses a unique geo-fencing approach to authentication which is fully HIPAA compliant. Eliminating the need for health system-owned hardware like tablets or signature pads, KLIC-Sign™ saves money and lowers the risk of cross-contamination from device sharing. Allowing patients to use their own, familiar devices also reduces administrative time and increases patient satisfaction.

Electronic signature capture is a critical part of a paperless workflow but is often expensive, difficult to manage and adds to hospitals’ infection control challenges. KLIC-Sign™ is integrated into Taylor Healthcare’s solutions that streamline registration by allowing patients to register from home and check in with clinics at their convenience using their own devices. “This eliminates the use of clipboards or proprietary tablets to collect information about patient history before checking them in,” says O’Leary.

To increase the patient-centric nature of healthcare systems, O’Leary adds, “We are looking to leverage RFID and augmented reality to make healthcare more engaging.” With 300 active US patents, Taylor Healthcare is committed to partnering with healthcare providers to improve outcomes and build a more patient-centric continuum of care.