Valerie Carter, CEO, VK Consultant Group
Valerie Carter, the founder and CEO of VK Consultant Group, is an experienced consultant with over three decades of background in healthcare operations management. She has strategically planned, developed, and implemented business strategies to build new medical practices and expand existing ones. Valerie exhibits a high level of administrative expertise in streamlining processes, optimization, integration, and adaptation to increase efficiencies. With this strong foundation, she witnessed several gaps in the area of medical practice management, and resolved to bridge them. Valerie identified that practitioners often outsource their healthcare operations management to a consultant who has specialization in a few of the operations, and they, in turn, outsource the rest. As a result, the practitioners may end up with disparate processes that don’t communicate with each other and fail to meet business objectives. Valerie brought a change to this situation by incepting VK Consultant Group, a multidimensional medical practice management service company. It offers a complete set of services for end-to-end practice management so that the care providers can solely concentrate on their patients.
VK Consultant Group works internally on each of its processes, right from assessing and identifying the clients’ stumbling blocks to an actual recommendation of a solution or fixing the issue without outsourcing any of these to someone else. In case a client wants to start up a practice, the company will find and recommend the appropriate location, work on the insurance plans, set up the EMR system, hire and train the staff, and even work on the interior design. “The design will have everything a physician needs!” exclaims Valerie. So, the physician can just walk into the facility on day one, ready to start his/her practice.
In case a client’s EMR system fails, the company recommends the best system either by leveraging their or the clients’ experience of using it.
We put our clients first in everything we do and strive with a passion for making their business successful
VK Consultant Group does not make any recommendations based on Google Search, like its competitors. And in the case of billing, the company identifies the practitioners’ billing inaccuracies and applies the right codes and modifiers to resolve them. VK Consultant Group also renegotiates the contracts with the insurance companies to get the maximum reimbursement, so the physicians get paid properly.
In the current pandemic situation, VK Consultant Group understands the healthcare sector is forced to change the way they were practicing and offers to help them. Valerie notes, “We have set platforms where the physicians can have a call over the phone or can have a face to face patient meeting over the internet.” And if there is a situation where the patients’ visit is necessary, VK Consultant Group ensures that the practitioners can guide them through the process and assure them that they will be safe.
Valerie marks these services’ applicability by narrating the success story of Advanced Pathology Solution (APS), one of the largest pathology groups in the US. APS was losing a lot of money working with several consultants. When they partnered with VK consultant Group, APS made a significant leap from collecting less than 400,000 to almost four million dollars a month. To achieve this change, the company implemented a couple of significant strategies, such as fostering a new atmosphere for the employees to have clearly defined roles with specific target goals. And making them feel valued and secured as they see their individual contributions impacting the overarching organizational objectives. Donell Burkett, COO of APS, responds to this transformation stating, “I placed my confidence in you, heeded your advice, and it definitely paid off for me from a credibility perspective, but more importantly, it paid off in spades for APS.” After this successful outcome, APS partnered with VK Consultant Group to look into the billing and credentialing aspect as well. Those days they didn’t have a credentialing department, so VK Consultant Group created one, hired the right staff, and trained them.
Providing such ingenious services to serve every need of the medical practitioners, Valerie considers the key differentiating factor that sets VK Consultant Group apart from other market players to be the company’s personal interest in the success of each client. She considers the clients’ business as her own and strives with a passion for making their business successful.